Return Policy

Thank you for shopping with funerage. We want you to be satisfied with your purchase. This Return Policy explains how returns and refunds are handled when you shop at funerage.com.

1. Eligibility for Returns

• You may request a return within 30 days of receiving your order.
• Items must be unused, in original packaging, and in the same condition as received.

2. Non-Returnable Items

• Personalized or custom-made items cannot be returned.
• For hygiene reasons, certain product categories may not qualify for return (details provided on the product page).

3. Return Process

• Contact us at service@funerage.com to initiate a return request.
• Provide your order number, reason for return, and relevant photos if applicable.

4. Shipping Costs

• Return shipping costs are generally the responsibility of the customer, unless the item was defective or incorrect.
• We recommend using a trackable shipping method to ensure safe delivery.

5. Refund Processing Time

• Refunds will be processed within 7 business days after we receive and inspect the returned item.
• The actual time for funds to appear in your account may vary depending on your bank or payment provider, as delays may occur due to banking regulations.

6. Exchange Policy

• Direct exchanges are not always available. If you need a different size or product, please return your item and place a new order.

7. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, notify us within 7 days of delivery.
• We will cover return shipping costs and issue a replacement or full refund.

8. Proof of Purchase

• A valid order number or receipt is required to complete your return or refund request.

9. Contact Information

• For all return-related inquiries, please email service@funerage.com.

Our goal at funerage is to make your shopping experience worry-free. If you have any questions about this policy or need assistance with your return, please do not hesitate to reach out. We value your trust and appreciate your support.