Shipping Policy

Welcome to funerage. This Shipping Policy explains how we process, ship, and deliver orders placed through funerage.com. By completing a purchase, you agree to the terms described below.

1. Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time

• Standard delivery time is estimated between 7–15 business days depending on your location.
• Delays may occur due to customs clearance, local courier handling, or other external factors.

3. Shipping Costs

• Shipping fees are calculated at checkout based on destination and delivery method.
• Free shipping promotions may apply and will be clearly indicated during checkout.

4. Shipping Destinations

• Customers can select available shipping regions and countries during checkout.
• We currently ship to multiple regions worldwide. Restrictions may apply in certain countries.

5. Address and Postal Code Accuracy

• Customers must provide a complete and accurate shipping address including postal code.
• Incomplete or incorrect information may cause delays or unsuccessful delivery.

6. Tracking Information

• Tracking details will be provided via email once your order has been dispatched.
• It may take 24–48 hours for tracking updates to appear on the courier’s system.

7. Shipping Methods

• We work with trusted courier services and international postal systems.
• Expedited shipping options may be available depending on the delivery destination.

8. Delivery Delays

• Delays may occur due to weather conditions, natural disasters, or public holidays.
• Global events such as pandemics, customs inspections, strikes, or remote area restrictions may extend delivery times.

9. Customs, Duties, and Taxes

• International shipments may be subject to customs fees, import duties, and local taxes.
• These charges are the responsibility of the customer and are not included in product or shipping costs.

10. Shipping Restrictions

• Certain products may not be eligible for shipping to specific regions due to legal or logistical restrictions.
• If we cannot ship an item to your location, we will contact you promptly and issue a refund if necessary.

11. Delivery Attempts

• Couriers will typically attempt delivery multiple times before returning the package to us.
• Customers are responsible for collecting packages within the courier’s specified timeframe.

12. Undeliverable Packages

• If a package is returned to us due to an incorrect address or refusal to accept delivery, reshipping costs may apply.
• Refunds may be issued minus original shipping fees if the order is canceled after return.

13. Split Shipments

• Orders containing multiple items may be shipped separately depending on availability.
• You will not be charged additional fees for split shipments.

14. Lost or Damaged Packages

• If your order is lost or arrives damaged, please contact us immediately at service@funerage.com.
• We will work with the courier to investigate and resolve the issue, which may result in a replacement or refund.

15. Customer Support

• For any shipping-related questions, our team can be reached at service@funerage.com.
• We aim to respond to all shipping inquiries within 1–2 business days.

At funerage, we are committed to delivering your orders as quickly and securely as possible. We appreciate your understanding that external factors such as customs, weather, or unforeseen global events may impact delivery timelines. Thank you for choosing us and for trusting funerage.com.